FAQ

Do I need to sign up to place an order?

Not at all! You can check out as a guest. However, registering a free account only takes a minute and lets you track packages, view past orders, and save your favorite shades for next time.



How do I create an account with HOT LEOPARD?

Click the "Account" icon at the top of our site, hit "Register," and enter your email plus a password. We'll keep your info safe and only send you beauty updates if you subscribe!

What's the easiest way to place an order?

Super easy! Browse our collections (like Eyebrow Pencils or Lashes), pick your favorite shade/style, and tap "Add to Cart." When you're ready, hit the cart icon and follow our simple checkout steps.

What payment methods do you accept?

We offer a variety of secure and convenient payment options to make your checkout experience as smooth as possible. We accept:

  • Shop Pay & Shop Pay Installments (Split your purchase into easy payments!)
  • Credit Cards: Visa, Mastercard, American Express, Diners Club, and Discover.
  • Digital Wallets: Apple Pay, Google Pay, and PayPal.

All transactions are securely encrypted and processed through trusted third-party providers. We do not store your full credit card details.

Can I change or cancel my order after placing it?

You can cancel or make changes within 24 hours of placing the order, provided it hasn't been packed yet. If you miss the window, email us right away with your order number, and we'll try our best to help.

Not satisfied with your purchase? Can I return it?

We want you to love your new makeup! Due to health and hygiene standards, we can only accept returns if the product is unopened, unused, and still sealed (with original tamper-evident packaging intact). Please reach out to us within 30 days of delivery for a hassle-free return.

If you opened it and just didn't love the shade—we're truly sorry we couldn't match your expectations! While we can't take it back for hygiene reasons, we hope you'll give our other beautiful shades a try next time.

How do I know my order is confirmed?

You'll receive an automatic "Order Confirmation" email right after you complete checkout. If it's missing from your inbox, please check your spam folder, or log into your account to view order history.

Having trouble adding items to your cart?

This can happen occasionally! First, try refreshing the page. Also, make sure you've selected all required options (like shade or finish) before clicking "Add to Cart." Still stuck? Email us a screenshot atsupport@hotleopard.shop—we’ll get it fixed for you quickly.