FAQ
DO I REALLY NEED AN ACCOUNT TO PLACE AN ORDER?
Not at all! You can absolutely check out as a guest.
However, creating a free account only takes a moment—and it unlocks perks like faster checkout, order tracking, and early access to new makeup drops. Plus, you won't have to re-enter your details every time you shop with us. We'd love to have you as part of our beauty family!
However, creating a free account only takes a moment—and it unlocks perks like faster checkout, order tracking, and early access to new makeup drops. Plus, you won't have to re-enter your details every time you shop with us. We'd love to have you as part of our beauty family!
HOW DO I CREATE AN ACCOUNT?
Joining our beauty family is easy! Simply click “Log In / Register” at the top of our website, then select “Create an Account.” Just fill in your details, and you're all set. You'll instantly enjoy faster checkouts and order tracking!
HOW DO I PLACE AN ORDER?
It's super easy and takes less than 2 minutes. Just browse our collections, pick your favorite cosmetics, and hit “Add to Cart.” When you're ready, click the cart icon, follow the simple checkout steps, and confirm your payment. We'll take it from there—your new beauty essentials will be on their way to you soon!
HOW CAN I PAY FOR MY ORDER?
We've made checkout as seamless as possible! You can pay via Shop Pay, Apple Pay, Google Pay, and PayPal for one-click convenience. We also accept all major credit cards, including Visa, Mastercard, American Express, Discover, and Diners Club.
All transactions are securely processed—your data is always 100% protected.
All transactions are securely processed—your data is always 100% protected.
CAN I CHANGE OR CANCEL MY ORDER AFTER IT'S PLACED?
We process orders fast, so we can usually cancel or modify your order within 24 hours of placement. After that, your package may have already been packed and handed to the courier. If you need to make a change or cancel, please reach out to us immediately at support@hotleopard.shop—we'll do our best to help you out.
HOW WILL I KNOW IF MY ORDER IS CONFIRMED?
As soon as your payment is processed, you'll receive a confirmation email from us.
Our partnered fulfillment center (CJ) will then carefully process your items and prepare them for shipment. Once your package is handed over to the courier, we'll send you a Shipping Confirmation email with a tracking number so you can follow your parcel every step of the way.
Tip: If you don't see our emails, please check your spam or junk folder.
Our partnered fulfillment center (CJ) will then carefully process your items and prepare them for shipment. Once your package is handed over to the courier, we'll send you a Shipping Confirmation email with a tracking number so you can follow your parcel every step of the way.
Tip: If you don't see our emails, please check your spam or junk folder.